FAQ


Care: Hand wash or machine wash in garment bag, then lay flat to dry. Cool iron as necessary. Do not remove stones prior to washing. We will not be held responsible for normal wear and tear over time that could result in damage to garments, loss of stones or damage resulting from careless wear or maintenance.

Returns: All tops are returnable in their new, unworn, unwashed condition with all original tags attached within 14 days of purchase for store credit or exchange on www.chakraintimates.com. However, due to the intimate nature of our products and sanitary reasons, we cannot accept return of panties. We will offer an exchange for the panty in the same size, style and color in the event it is delivered damaged in some way. Thank you for your understanding.

Please email us at chakra@chakraintimates.com if you have any questions or concerns about your purchase.

Please note that refunds will be credited back to the original purchasing card only and items purchased at any retailer other than chakraintimates.com must be returned to the retailer where purchased.

Shipping info: We will process your order within 3 business days, but usually we send out 1-2 days from receiving your order. You will receive an email when your order has been fulfilled and is sent out. For shipping within US and to Canada, we offer USPS Priority Mail shipping.

For International shipping: we offer USPS International Priority Mail flat rate shipping, with a 6-10 day delivery estimation. How we calculated our Intl flat rate: The flat rate of $40 up to 2lbs is the approximate weight of total items that fit into the Priority Mail envelope which is approximately 6 items, so anything between 2.1-4lbs will be mailed in a second envelope also at the $40 rate. Send any questions to chakra@chakraintimates.com. Please be aware that international orders sent through USPS only offers tracking within the US borders so as soon as it leaves US soil, it cannot be tracked further to the destination. We also cannot foresee what additional custom fees, taxes or surcharges that your country may charge and cannot be held responsible for those possible additional charges.                                     Here is a link for a Duty Calculator for US to Canada purchases: https://www.crossbordershopping.ca/calculators/canadian-duty-calculator For UK and Europe: https://www.dutycalculator.com

 

Privacy: We respect your privacy and won’t sell your personal information to anyone for any purpose. The information you provide will be used to process your orders, keep you up to date on our latest news, events and promotions and to maintain our internal record keeping. Our website uses industry standard secure sockets layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information that your credit card details.